Customer service

Contact us

For faster handling, include your order number or the payment reference shown on your bank statement: either one lets us find your file, and the email address used at checkout is required in all cases.

[email protected]

Written reply, tracked file.

Mailing address

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Personal data

[email protected]

Access, correction, deletion and opt-out requests.

Who to write to, depending on your request

Tracking, delay or damaged package — ShippingReturn or refund — Returns and refundsChanged your mind within 14 days — Cancellation and returnsDefective product — WarrantiesRecycling an old device — Recycling programUnresolved dispute — Dispute resolution

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