Shipping
1. Areas served
We ship to the 48 contiguous United States. Shipping to Alaska, Hawaii, Puerto Rico and other U.S. territories, APO/FPO addresses and other countries is not offered at this time: an address outside the area is refused at checkout rather than cancelled after payment.
2. Delivery times and charges
| Method | Estimated time | Charge |
|---|---|---|
| Standard home delivery (USPS Ground Advantage, signature on delivery) | 2 to 4 business days | $4.99 |
| Express home delivery (UPS 2nd Day Air) | 1 to 2 business days | $12.90 |
Times run from dispatch, excluding Saturdays, Sundays and federal holidays. The exact charges for your order are shown before payment, depending on the method chosen and the contents of the cart.
In any case, your order ships within thirty days of the order. If we cannot meet that time, we tell you, and you can cancel for a full refund as described in section 7 of the Terms of Sale.
3. Order tracking
You receive an email at each step: order confirmation, preparation, shipping, then delivery. The shipping email contains the carrier's name and the tracking number when the carrier provides it to us. We never send you a tracking number that does not correspond to a package actually picked up.
To check the status of your order, write to [email protected] with your order number.
4. On delivery
Check the condition of the package with the driver. In case of visible damage, refuse the package or note the damage precisely on the delivery record, then let us know at [email protected] within three business days. This makes the carrier's claim easier; it never limits your rights against us, remaining responsible for the proper performance of the contract.
Risk of loss or damage passes to you when you take physical possession of the products, not when they are handed to the carrier.
5. Take-back of your old device
With your order, you can ask us to take back an old device of an equivalent type free of charge. Details are on the recycling program page.