Frequently asked questions

By credit or debit card (Visa, Mastercard), on a secure payment page. The exact amount — product and shipping — is summarized before you confirm. See the terms of sale.

Four steps — cart, contact details, summary, payment — and the order is only final after the second confirmation, followed by a confirmation email. Details are in section 5 of the Terms of Sale.

No: payment takes place on our payment provider's secure page, and your card details never pass through our servers. See section 6 of the Terms of Sale.

It is used to process the order, ship it and provide after-sales support; purposes, retention periods and your rights are detailed in the privacy policy.

Yes, with no effect on your browsing, your cart or your order, and you can change your choice at any time from the cookie preferences page.

Standard home delivery in 2 to 4 business days ($4.99) or express within 2 business days ($12.90), in the 48 contiguous United States. Details are on the shipping page; the exact charges are shown before payment.

To the 48 contiguous United States; shipping to Alaska, Hawaii, U.S. territories and abroad is not offered at this time. See the shipping page.

From the track my order page, with the reference from your confirmation email: the package's progress is shown there step by step, as the carrier publishes it. You also receive an email at each step — confirmation, shipping, delivery. Delivery times are on the shipping page.

Refuse it or note the damage precisely with the driver, then let us know within three business days: what to do is on the shipping page.

Yes: you have 14 days after delivery to return an item, no questions asked. How it works and the request form are on the cancellation and returns page.

Write to us with your order number and the reason: we reply with the return address and, when the cost is on us, a prepaid label. The full procedure is on the returns and refunds page.

You do if you change your mind, we do in case of a defect or an error on our part: the table of the three situations is on the returns page.

Within fourteen days after we receive the product or proof that it was shipped, to the original payment method. See the returns and refunds page.

Yes: in particular customized items, unsealed software and unsealed products that cannot be returned for hygiene reasons. The exact list is on the cancellation and returns page.

Products may be covered by the manufacturer's written warranty, and by the implied warranties provided by the law of your state, at no extra cost. The full text is on the warranties page.

Write to us with your order number and a description of the defect: return shipping is on us for a covered defect. The steps are on the warranties page.

Your order number is enough: we keep your order history. See the warranties page.

In writing, from the contact page: you keep a record of every exchange, and we reply within 24 business hours.

A score out of 10 published by the manufacturer from five criteria, for certain product categories in the European market; when it doesn't exist for a product, we say so rather than make up a score. Everything is explained on the repairability page.

Each review is from a buyer of the product: the date and rating are shown on the product page, and the average is calculated over all verified reviews.

In some states, a fee funds the collection and recycling of electronic waste: when it applies, the displayed price already includes it, nothing is added at payment. See the environmental fees page.

Yes: with an order, we take back an old device of an equivalent type free of charge, even if it no longer works and is another brand. Details are on the recycling program page.

It is the lowest price we actually charged during the thirty days before the reduction, with the date of the reading shown next to it. The rule is in section 4 of the Terms of Sale.