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Dispute resolution

Last updated: — document governed by United States law; the English version is the controlling version.

1. A free path to a solution

Most issues are solved by customer service. If a written complaint has not led to a satisfactory outcome, participates in the following dispute resolution service, free of charge for you, to settle the dispute amicably.

2. Dispute resolution service

Service
Mailing address
Online filing

3. Conditions

The service can be used only if:

  • you first sent a written complaint to our customer service, at [email protected], and it did not lead to a satisfactory settlement within two months;
  • your request is filed within one year of that written complaint;
  • the dispute has not already been examined by another service or by a court.

Using the service is free for you and does not waive any remedy: you may at any time bring a claim in the small claims court of your county, contact the consumer protection division of your state attorney general, or report a problem to the Federal Trade Commission, as stated in section 15 of the Terms of Sale.